Verizon warns customer service employees of impending layoffs

Illustration of the Verizon logo over a red and black background
Illustration by Alex Castro / The Verge

Just days after overhauling its wireless data plans, Verizon on Wednesday held a meeting with a wide audience of customer service employees to notify them of upcoming “restructuring” and “streamlining” measures that are all but certain to result in significant layoffs. More details will be shared tomorrow, May 25th, according to a prerecorded message that employees received. Over 6,000 employees were present on today’s call — The Verge spoke with several of them — but the consolidation measures could end up impacting numbers far beyond that.

The warning comes just a month after Verizon posted Q1 ’23 earnings, which fell short of Wall Street estimates as its subscriber base continued to shrink. The company lost 127,000 postpaid…

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