Categories Tech News
Wendy’s tests an AI chatbot that takes your drive-thru order
May 9, 2023
Wendy’s is partnering with Google to create an AI chatbot that can take orders at its drive-thrus, as reported earlier by The Wall Street Journal. The fast-food chain has plans to bring its first “Wendy’s FreshAI” enabled drive-thru to a Columbus, Ohio, restaurant in June.
The chatbot will be able to take verbal orders from customers who line up at Wendy’s drive-thru kiosks, all with the hope that it will help reduce long wait times. Wendy’s worked with Google to build a tailored chatbot on top of the company’s existing large language model (LLM), which it’s bound to reveal updates about at its Google I/O event on Wednesday. This all goes along with Google’s push into AI, as its Cloud unit sells the idea of companies commissioning their…